If your computer is suddenly slow, covered in pop ups, hijacked by a fake security program, or worst of all, your files are locked and someone is demanding payment, you are in the right place. ASAP Computer Services provides virus removal in San Antonio from our Stone Oak shop, with same day drop off service, house calls for home users, and emergency ransomware response for businesses. We have been cleaning up infections since 1999, and we have remediated ransomware attacks for everyone from home users to Fortune 500 companies and municipalities.
Call 210-497-1424 and tell us what the computer is doing. We will tell you over the phone whether it sounds like a simple cleanup or something more serious, and what to do next. In many cases the most important advice is: stop using the machine and do not keep rebooting it.
Virus Removal Near Stone Oak, San Antonio
Our shop is on Stone Oak Parkway, in the 78258 and easy to reach from anywhere in 78260, 78232, and 78216. Drop the computer off in the morning and in most cases you have it back the same or next business day. If you are closer to the Medical Center area (78229), we make regular service trips out that way too, both for house calls and for business calls.
For home users who would rather not unhook anything, we come to you. See the house call section below.
Ransomware and Computer Locker Infections
Ransomware is the infection that scares people, and it should. Modern ransomware does not just slow your computer down. It encrypts your documents, photos, and spreadsheets, then demands payment, usually in cryptocurrency, for the key to unlock them. Current strains spread through phishing emails, fake software updates, malicious browser ads, and compromised remote access tools. Some variants also steal your data before encrypting it and threaten to publish it.
We have deep, hands on experience with ransomware families going back to the original Cryptolocker and WannaCry outbreaks, and we stay current on what is circulating now.
ASAP has remediated ransomware infections for Fortune 500 companies, small businesses, and municipalities across Texas.
If you are hit:
- Disconnect from the network immediately. Unplug the ethernet cable and turn off Wi Fi. Ransomware spreads to other computers and to network drives.
- Do not pay right away. Payment does not guarantee you get your files back, and it marks you as a payer. Talk to us first.
- Do not “clean it up” yourself. Reinstalling Windows before we image the drive can destroy the evidence and the recovery options.
- Call us. We offer a free disaster recovery consultation for ransomware cases. We will assess whether your files can be recovered from backups, shadow copies, or known decryptors, and whether decryption is even necessary.
Many ransomware cases end well when backups exist. When they do not, we help you rebuild, and then we make sure you are never in that position again.
What We Remove
Infections have changed a lot over the years, and we handle all of them:
- Ransomware — file encrypting and data extortion strains, including the families behind most current attacks
- Trojans and remote access tools — the stuff that lets an attacker watch your screen, log your keystrokes, and steal banking credentials
- Spyware and stalkerware — monitoring software installed without your knowledge
- Fake antivirus and “tech support” scams — the pop ups claiming your computer is infected and demanding you call a number or buy a “cleanup” tool. The pop up IS the infection.
- Browser hijackers and adware — changed homepages, injected ads, redirected searches
- Rootkits and bootkits — deep infections that survive ordinary cleanup and require offline scanning or a full reload
- Cryptominers — malware that uses your computer to mine cryptocurrency, making everything run hot and slow
Every cleanup ends with a verification pass: we confirm the infection is gone, remove the junk that let it in, apply outstanding Windows and browser updates, and check that your real antivirus is present, current, and actually running. If the infection damaged Windows beyond economical repair, we will tell you honestly and quote a reload with your data preserved instead.
Ransomware Response for Businesses
When ransomware hits a business, the clock matters more than anything. Infections spread through shared drives and mapped networks in minutes, and every machine left online is another machine encrypted.
Our business response process:
- Contain — isolate affected machines and segments, identify the entry point
- Assess — determine the strain, the scope, and what recovery paths exist (backups, shadow copies, published decryptors)
- Recover — restore from the cleanest available source, rebuild what cannot be restored
- Harden — close the hole that let it in. This usually means patching, proper endpoint protection, email filtering, and locking down remote access.
- Prevent recurrence — implement a real backup strategy with an offline or immutable copy, so the next attempt is an inconvenience instead of a catastrophe
After the emergency, most of our business cleanup clients move to our IT support plans so patching, antivirus, and backups are managed continuously instead of discovered after a disaster. If the infection touched your servers, see our networking and server services as well.
House Calls for Home Users and Seniors
Yes, we come to you. A lot of our virus removal customers are home users and seniors who should not have to crawl under a desk, unplug a nest of cables, and drive a tower across town. We pick up and deliver, or clean the machine on site when the infection allows it.
We also take the time to explain, in plain English, how the infection got in and how to avoid the next one. Most of the infections we see at homes come from fake “your computer is infected” pop ups, phony invoices, and links in emails that look like they came from a bank, a shipping company, or a family member. A ten minute conversation prevents most repeat visits.
Senior discount: Customers 65 and over receive a discount on virus removal and all our repair services. Mention it when you call. [ADD YOUR DISCOUNT DETAILS HERE]
If the infection turns out to be hiding a hardware problem, we handle that too. See our laptop repair and PC repair pages.
Prevention: Patch Management and Real Protection
The cheapest virus removal is the one you never need. Most infections exploit known vulnerabilities that already have fixes available, sometimes for months. Keeping Windows, your browsers, and your applications patched closes the doors that ransomware and trojans walk through.
For businesses, we offer managed patch management and endpoint protection as part of our IT support services. For home users, every cleanup includes bringing the machine fully up to date and making sure a legitimate, working antivirus is in place.
Frequently Asked Questions
How much does virus removal cost?
A straightforward cleanup on a home computer is a flat, reasonable fee, quoted before we start. Ransomware cases for businesses are assessed individually because recovery scope varies. The initial consultation on a ransomware case is free. Call 210-497-1424 and describe the symptoms for a straight answer.
Should I pay the ransom?
Usually no. Payment does not guarantee your files back, roughly a third of payers never receive working keys, and paying funds the next attack. More importantly, payment is often unnecessary. We check backups, shadow copies, and the free decryptors published by security researchers before ransom is even part of the conversation. If you are a business with legal or regulatory obligations, get professional help before deciding anything.
Are my files gone forever?
Often not. Between backups you forgot you had, Windows shadow copies, and free decryption tools that exist for many older strains, full or partial recovery is common. Even in the worst case, your data can usually be copied off safely before the machine is reloaded.
Will I lose my programs and settings?
Most cleanups leave everything exactly where it was, minus the infection. When a reload is the right call, we preserve your data and walk you through what needs reinstalling before we touch anything.
Do you make house calls for virus removal?
Yes. We serve Stone Oak and the surrounding area in person, and we regularly travel to the Medical Center area and greater San Antonio. Seniors 65 and over get a discount.
How did I get infected? I have antivirus.
Antivirus is one layer, not a force field. Most modern infections arrive through email links, fake update prompts, and malicious ads, and they rely on the user clicking something. Expired, free, or poorly configured antivirus makes it worse. Part of every cleanup is figuring out how it got in so it does not happen again.
Get It Fixed Today
Drop the computer off at our Stone Oak shop, or call and we will come to you. For business ransomware, call immediately, containment in the first hour changes the outcome.
ASAP Computer Services
18756 Stone Oak Parkway, Suite 212
San Antonio, TX 78258
210-497-1424
