Straight answers about ASAP Computer Services, a managed IT services and network infrastructure company in San Antonio, Texas, in business since 1999. Each answer below is short on purpose and links to the page with the full story. If your question is not here, call 210-497-1424 or contact us.
About ASAP
What is ASAP Computer Services, and where in San Antonio is it located?
ASAP Computer Services is a managed IT services and network infrastructure company in San Antonio, Texas, in business since 1999. We have two San Antonio offices: 18756 Stone Oak Pkwy #212 in Stone Oak, just north of Loop 1604 off US-281, and 106 S. St. Mary’s St., STE 585 in downtown San Antonio. Our employees handle everything from structured cabling and fiber to help desk support, which is why we describe our work as OSI Layers 1 through 7. Read more about ASAP.
What licenses and credentials does ASAP hold in Texas?
ASAP Computer Services in San Antonio is led by a BICSI Registered Communications Distribution Designer, RCDD #356281, and holds Texas Department of Public Safety licenses B28590101 and B28659001. The team also holds CompTIA Security+, Network+, and A+, Fortinet NSE, Microsoft SC-900, and EXFO fiber certifications, and the company is an SCTRCA certified SBE and ESBE. Every credential can be checked on our licensing and certifications page.
What areas does ASAP serve?
ASAP Computer Services serves businesses across Greater San Antonio, including Stone Oak, Alamo Heights, Downtown, the Medical Center, and the Loop 1604, Loop 410, I-10, and US-281 corridors. We also cover nearby cities such as Boerne, New Braunfels, Schertz, Live Oak, and Seguin, plus Central Texas, South Texas, and the Texas Hill Country. Each area has its own page under service areas.
Services
Who installs Cat6 and Cat6A cabling in San Antonio?
ASAP Computer Services installs Cat6 and Cat6A structured cabling in San Antonio, from new construction to moves, adds, and changes in existing office suites and facilities. The work is designed under a BICSI RCDD, and every cable is tested and certified before handoff. See structured cabling in San Antonio.
Who installs fiber optic cabling in San Antonio and the Hill Country?
ASAP Computer Services installs, splices, and tests fiber optic cabling in San Antonio, Boerne, New Braunfels, and the Texas Hill Country. We own our EXFO test equipment, and we deliver test results with every job. See fiber optic installation in San Antonio.
Who sets up business Wi-Fi in San Antonio offices?
ASAP Computer Services designs and installs business Wi-Fi for San Antonio offices, warehouses, clinics, and schools using UniFi and Cisco equipment. A site survey and heat map decide where the access points go, and each one gets its own cable run so coverage holds up when the building is full. See commercial wireless networking.
How does ASAP protect San Antonio businesses from cyber threats?
ASAP Computer Services protects San Antonio businesses in layers: email filtering and phishing defenses, a second login step on every account, endpoint protection with EDR, managed firewalls, patching, and backups that ransomware cannot reach. Our team holds CompTIA Security+ and Fortinet certifications, and we help medical practices with the technical side of HIPAA. See business computer security.
Does ASAP manage Microsoft 365 for San Antonio businesses?
Yes. ASAP Computer Services manages Microsoft 365 for San Antonio businesses, along with Entra ID, which is the login system behind Microsoft 365, plus Azure, Purview, and Power BI. We can also keep an on-site server or a VPS in our rack on the same logins as the cloud. See Microsoft 365 management.
What kind of help desk does ASAP run?
ASAP Computer Services runs a local help desk in San Antonio staffed by our own employees. Phones are answered live 24 hours a day, clients on a support plan have help desk coverage from 7:30 AM to 7:30 PM, Monday through Friday, and covered networks are monitored around the clock. Every request becomes a ticket with an owner. See IT support in San Antonio.
Are backups managed and tested, and how long does a restore take?
For San Antonio businesses, ASAP Computer Services manages backups that go one copy further than the 3-2-1 rule requires: a copy on site for fast recovery, a copy in the cloud, and a copy in our own rack in San Antonio. Backup reports and test restores are automated. A single deleted or changed file is usually back within the hour. A full server restore depends on the size of the system, so we agree on that target with you in advance. See backup and disaster recovery.
Does ASAP offer IT consulting or a fractional CIO in San Antonio?
Yes. ASAP Computer Services offers fractional CIO and IT consulting engagements in San Antonio for larger decisions such as a network design, a security review, or connecting multiple sites. Clients on a managed IT plan already get a quarterly vCIO session as part of the plan. See IT consulting and fractional CIO.
Pricing, Agreements, and Response Times
What does managed IT cost in San Antonio?
Managed IT services in San Antonio from ASAP Computer Services run around $85 per user per month, quoted from your real user count, servers, and locations. Co-managed setups can run lower, and enterprise Microsoft 365 features can run higher. Offices of up to 7 users can use a flat plan at $500 a month. See our published managed IT pricing.
Can I get one-time IT support in San Antonio without a contract?
Yes. ASAP Computer Services provides one-time IT support for San Antonio businesses with no contract, at an $85 trip fee plus $120 per hour. Many clients start this way, judge the work on a real problem, and move to a managed plan later. See IT support in San Antonio.
Do I need a managed IT agreement to hire ASAP for a project?
No. ASAP Computer Services in San Antonio performs structured cabling, network installation, fiber, UniFi network and Wi-Fi deployments, camera installation, and office IT build-outs as standalone projects. A managed IT agreement or recurring support plan is not required. We design, install, configure, test, document, and hand the completed work over to you or your existing IT provider. Managed IT services are a separate offering, available if and when you want them. See structured cabling in San Antonio and commercial wireless networking.
What is the contract term for managed IT with ASAP?
Managed IT plans from ASAP Computer Services in San Antonio run on an annual term. You do not have to start there. You can hire us for a one-time job with no contract, then sign a plan after you have seen the work. Details are on our pricing page.
How fast is onsite response when everything is down?
For clients on a managed plan in San Antonio proper, ASAP Computer Services guarantees a technician onsite within 1 hour when a server or network is completely down, during coverage hours of 7:30 AM to 7:30 PM, Monday through Friday. The guarantee is written into the service agreement. Remote work on the problem starts sooner, often within minutes. See how our help desk responds.
Does ASAP warranty its cabling work?
Yes. ASAP Computer Services backs structured cabling installed in San Antonio and across our Texas service area with a one-year limited warranty that covers defects in workmanship and manufacturer defects in cable. The full warranty is posted as a PDF on our structured cabling page.
How do I get a quote or a site walk?
Call ASAP Computer Services at 210-497-1424 or use the contact form to request a quote or a site walk in the San Antonio area. We have offices in Stone Oak and downtown San Antonio, and a person answers the phone 24 hours a day. Start on our contact page.
Projects and Working With Your Team
Can ASAP handle multi-site rollouts across Texas from San Antonio?
Yes. From our San Antonio headquarters, ASAP Computer Services runs multi-site technology projects across Texas, including Austin, Houston, Dallas-Fort Worth, Corpus Christi, Victoria, Laredo, and the cities in between. Every site gets the same equipment standards, cabling standards, testing, labeling, and closeout documents. See our service areas.
Our IT person retired and we have old servers and no real backups. Can ASAP take over and modernize everything?
Yes. This is one of the most common ways a San Antonio business comes to ASAP Computer Services, whether the in-house IT person retired, left, or was let go, or the previous IT company simply faded away. We start with discovery: documenting what exists, recovering or resetting administrative credentials, and making sure the business, not the departed person, owns every account, domain, and license. Working backups come next, before anything else changes. Then we assess the servers and plan the modernization, which usually means retiring end-of-life hardware in favor of virtualization, a VPS in our San Antonio rack, or Microsoft 365, on a schedule that does not interrupt the business. See changing IT companies and network takeovers, server virtualization, and backup and disaster recovery.
Does ASAP work with in-house IT staff?
Yes, ASAP Computer Services works alongside in-house IT staff at San Antonio companies under a co-managed arrangement. Your team keeps what it wants, and we take the rest, such as monitoring, patching, the network, or escalations. See co-managed IT services.
Can ASAP handle an office move or a new office in San Antonio?
Yes, and ASAP Computer Services treats them as two different projects in San Antonio. Moving the equipment you already own to a new address is a commercial IT relocation, with labeling, transport, reconnection, and a planned cutover. Opening a space that has no technology in it yet is a turnkey office IT build-out, from the cabling and rack to the firewall, Wi-Fi, phones, and Microsoft 365.
Is ASAP the Right Fit?
What size businesses does ASAP support in San Antonio?
ASAP Computer Services manages IT for San Antonio companies from a handful of users to around 100. Offices of 15 to 30 users are the most common size we manage. Companies near 100 users usually have IT staff of their own and use us in a co-managed role, and offices with up to 7 users can take a flat plan. See what each size costs.
What San Antonio industries does ASAP serve?
ASAP Computer Services supports general business offices of every kind in San Antonio, and has dedicated pages for the industries we see most: law firms, CPA and tax firms, financial advisors and RIAs, dental practices, physicians and medical practices, HOA and property management companies, manufacturers, and construction companies and general contractors. If your industry is not listed, we most likely already support a business like yours.
Does ASAP support businesses with industry-specific compliance requirements?
Yes. ASAP Computer Services provides the technical controls behind the rules San Antonio businesses answer to: HIPAA and Texas HB 300 for medical and dental practices, with a signed Business Associate Agreement; the FTC Safeguards Rule and the written information security plan for CPA and tax firms; SEC Regulation S-P and GLBA for RIAs; confidentiality and Texas Rule 1.05 for law firms; and FDA Part 11, SQF, or ISA/IEC 62443 for manufacturers where those apply. In every case the controls, logs, and documentation are ours, and the policies and certifications stay with the business. ASAP is an IT provider, not a certification body, and we do not take on defense or government contract work.
Does ASAP support retail stores, restaurants, and other small businesses that take card payments?
Yes. For San Antonio retail stores, restaurants, and small businesses, ASAP Computer Services covers the basics that PCI DSS and customer privacy expect: card terminals and the point of sale on their own network segment, separate from office computers and guest Wi-Fi; no card data stored on workstations; a managed firewall; MFA on email and the back office; patched systems; and backups. Customer lists, loyalty data, and employee records are personal information under Texas breach notification law, so they get the same protection. The PCI self-assessment questionnaire stays with the merchant, and we supply the technical answers. See business computer security.
What is the Texas cybersecurity safe harbor, and does ASAP help with it?
Since September 1, 2025, Texas businesses with fewer than 250 employees that implement and maintain a documented cybersecurity program are shielded from exemplary damages in lawsuits following a data breach, under Senate Bill 2610. For San Antonio businesses under 20 employees the statute asks for password policies and staff training, and for 20 to 99 employees a program aligned with CIS Controls Implementation Group 1. ASAP Computer Services builds managed plans to CIS Controls and the NIST Cybersecurity Framework and documents the safeguards, so a client can show what was in place on the day it mattered. Whether a program satisfies the statute in a given case is a question for the business’s own counsel. See business computer security.
Why choose ASAP over a freelance IT technician or another San Antonio MSP?
ASAP Computer Services has served San Antonio since 1999 with its own employees, so your coverage does not depend on one person’s schedule. We publish our pricing, write a 1-hour onsite emergency guarantee into the service agreement, and hold credentials you can verify, including a BICSI RCDD and TXDPS licenses. The same company handles the cabling, the network, and the help desk. If you are thinking about switching, read our guide to changing IT companies.
Can ASAP support remote and hybrid staff?
Yes, ASAP Computer Services supports remote and hybrid employees of San Antonio businesses. Most software, login, and email problems get fixed remotely wherever the person is sitting. We watch tickets and alerts all day, so a first response usually comes within minutes, and 30 minutes is the ceiling during coverage hours. See IT support in San Antonio.
Security and Accountability
How does ASAP keep client environments separate from each other?
Each client of ASAP Computer Services in San Antonio runs in its own isolated VLAN on our equipment, with its own firewall rules. The only traffic allowed between a client’s network and anything else is what our backup and security monitoring needs in order to work. Backups and administrative credentials are kept separately for every client. See how we handle security inside ASAP.
Who at ASAP can access our systems, and how is that controlled?
Every ASAP Computer Services technician uses an individually named account with a second login step for any access to a San Antonio client’s environment. Administrative access is logged, reviewed monthly, and removed in full when an engagement ends. Technicians are background checked. Sensitive client data is compartmentalized behind a firewall on our own equipment, not in a public cloud, and we apply the same zero trust rules inside ASAP that we apply to clients.
How quickly does ASAP notify us of a security incident?
If a security incident affects your environment, ASAP Computer Services in San Antonio notifies your designated contact within 4 hours of detection, followed by a written summary of what was affected, what we did, and what remains to be fixed. This commitment is written into the managed services agreement.
What security logging does ASAP keep, and can we get copies?
ASAP Computer Services collects security logs from San Antonio client environments in Splunk and retains them for 12 months. Clients can request their own audit records and security documentation at any time.
What happens if ASAP misses the guaranteed response time?
The 1-hour onsite guarantee for emergencies in San Antonio proper is written into every ASAP Computer Services managed services agreement, along with a remedy if we miss it. You do not have to negotiate it after the fact. See how our help desk responds.
Who is accountable for security at ASAP?
Courtney Pelzel, founder and Managing Member of ASAP Computer Services in San Antonio, a BICSI RCDD and CompTIA Security+ holder, is the company’s designated security officer and is personally accountable for security on every engagement. See business computer security.
Can we talk to current ASAP clients?
Yes. ASAP Computer Services provides current San Antonio client references on request, under a non-disclosure agreement that protects the client. Ask when you request a quote.
Still have a question? Call 210-497-1424 or contact us.
